Return & Refund Policy
At Elsa Design Co., we strive to deliver high-quality products and ensure customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.
No Return & No Refund Policy
All sales made through Elsa Design Co. are final. We do not offer returns, exchanges, or refunds once a product has been delivered to the customer.
Exceptions
A return, replacement, or refund may only be considered under the following circumstances:
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The customer receives a product that is different from the product ordered.
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The customer receives an incorrect item due to an error on our part.
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The product received is substantially different from the order confirmation.
In such cases, customers must notify us within 48 hours of delivery by contacting our support team and providing:
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Order number
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Clear photographs of the product received
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A description of the issue
Upon verification of the claim, Elsa Design Co. may, at its sole discretion:
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Replace the incorrect product, or
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Issue a refund if a replacement is not possible.
Non-Eligible Cases
Returns, replacements, or refunds will not be provided for:
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Change of mind after purchase
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Incorrect product selection by the customer
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Minor variations in color, texture, or appearance due to screen/display settings
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Products damaged due to misuse, improper handling, or normal wear and tear after delivery
Contact Us
If you believe you have received the wrong product, please contact us at:
Email: edc.care02@gmail.com
Website: www.elsadesign.co
By placing an order on our website, you acknowledge and agree to this Return & Refund Policy.
